Return & Refund Policy
North 3rd Expressions
At North 3rd Expressions, we take pride in creating quality handcrafted products. We want our customers to be satisfied with their purchases and understand our return and refund policies before placing an order.
1. Returns on Nonpersonalized Products
We accept return requests for eligible nonpersonalized products within 14 days of delivery.
To qualify for a return, products must be unused, in their original condition, and returned with any included accessories or packaging where reasonably possible.
Customers must contact North 3rd Expressions to request and receive return instructions before sending an item back.
2. Personalized and Custom Orders
Personalized, engraved, customized, and made to order products are generally final sale and cannot be returned due to a change of mind.
If an item arrives damaged, defective, or different from what was ordered, please contact us so we can arrange an appropriate resolution.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If an item arrives damaged, defective, or incorrect, we ask that you contact us within 7 days of delivery, preferably with photographs and your order details.
We will review the issue and arrange an appropriate repair, replacement, or refund. North 3rd Expressions will cover reasonable shipping costs associated with correcting an error or qualifying product issue.
The requested reporting period does not limit any rights provided by applicable law.
4. Return Shipping
Customers are responsible for return shipping costs on standard returns unless otherwise agreed.
We recommend using a shipping method with tracking and securely packaging the product to prevent damage during transit.
5. Refund Processing
Once a returned product is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method. The time required for the refund to appear may vary depending on the payment provider.
Original shipping charges are generally nonrefundable for standard returns, except where required by applicable law or where the return results from our error.
6. Contact Us
To request a return or report an order issue, contact North 3rd Expressions using the contact information provided on our website.
Please include your order number, product information, and reason for contacting us.
7. Policy Applicability
This policy applies to eligible purchases made under these terms. Purchases made before the policy is updated remain subject to the return commitments applicable at the time of purchase and any rights provided by law.